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FAQ & Contact
Frequently Asked Questions
If you have any problems, questions, or suggestions, e-mail us at doujin.moe@gmail.com
Site Features
Favorites: If you're a registered member and logged in, you can create a list of favorites. Just click on the heart-icon to add or remove that gallery from your list of favorites.
Membership
How does the premium-membership system work?
Anyone can register a user-account for free and use it to favorite or comment on movies. You can upgrade your account to a premium-membership by subscribing here; it costs $19.95 for the first month, and $14.95 for each additional month after that. You can signup using a credit card, debit card, or checking account.
What do I get for becoming a premium-member?
Access to many more doujins.
How will the charge appear on my credit card billing statement?
It will appear as something like "CCBill.com, 888-5969279, AZ *HMovie-Moe...", since CCBill is the billing service we use and HMovie-Moe is our official name.
Is the purchase secure?
Yes, billing is handled entirely by CCBill, a third-party payment processor--we never see your credit card or contact info at all. Your transaction will be encrypted and processed safely and securely. And after you cancel, you won't be charged again, ever.
How do I cancel my membership?
You can cancel at any time. Login to your account, and then click the "account" link at the top of the page, which will take you to your account page. There you will find your Subscription Number; you'll need that. Click the "Unsubscribe" button in your account page, which will take you to CCBill's support page. Enter your account's e-mail address and Subscription Number. On the next page, press "cancel subscription". You should receive an e-mail from CCBill confirming your cancellation afterwards. If you're having trouble canceling, e-mail us and we'll cancel your account for you.
What happens after I cancel?
After you cancel, you will not be charged again, and you will still have premium-access until your last month expires. So, for example, if you were last rebilled on March 16th, and you cancel on March 22nd, you will still have premium-access until April 16th.
How can I check when my account's next rebill date will be?
You can check it in your account page by logging in and clicking the "account" link at the top of the page. If you have cancelled your account, you can also view the date when your account will expire. (Note that it may take up to 2 hours to update this information after signup or cancellation.)
Why did my membership expire when I didn't cancel it?
This usually happens when your account fails to rebill automatically. This is usually due to an expired credit card, insufficient funds in your account, or your bank simply declining the charges thinking it's a fraudulent transaction. You can consult your bank about the issue or try signing up again, possibly using a different payment method.
How do I change my payment information?
Login to your account, and then click the "account" link at the top of the page. There you will find your Subscription Number; you'll need that. Click the "Unsubscribe" button in your account page, which will take you to CCBill's support page. Enter your account's e-mail address and Subscription Number. On the next page, press "Update Payment Information".
I'm having trouble signing up?
Sometimes non-US customers in particular may have trouble getting their credit-card transaction to be accepted. If you're unable to signup, please contact us with your feedback.
Technical
How do I change my account's password or e-mail address?
You can change them in your user control panel. Just login and press the "account" link at the top of the page.
What if I forgot my password?
At the login screen, press "Forgot Password". A password-reset e-mail will be sent to your e-mail address, allowing you to change your password.
Can I share my account with other people?
No not really, maybe 1-2 other people. The login-system limits accounts to being accessed by only a small number of IP-addresses, ISPs, countries, and logins per day. Accounts which exceed those limits will be automatically temporarily suspended, to protect your account from being stolen. Too many failed login attempts may also result in your IP-address being temporarily suspended, to prevent hackers from stealing accounts by guessing passwords.
My account got suspended or stolen? Why can't I login?
If your account has been suspended, stolen, or you're unable to login for whatever reason, please e-mail us for help.
Misc.
Is this site available in Japan?
No, for copyright reasons you cannot view this site from a Japanese IP-address. Please support your local artists by buying from a Japanese distributor in your region.